Refund policy

Refund Policy

We offer a 30-day no-questions-asked return policy, meaning you have 30 days to return any item without any conditions after receiving it. Please contact us via email first, stating only the reason for the return.

Return Process
1. If you are not satisfied with the received goods, contact us and explain the situation.
2. Return the goods; you will need to pay the return shipping fee.
3. Refund

Exchange Process
1. If you find any defects, damage, or errors in the received goods, contact us and explain the situation.
2. Return the goods; you will need to pay the return shipping fee first, which we will refund to you upon receiving the goods.
3. We will resend the goods.

For any return-related questions, please feel free to contact us at Service@LaniakeaHome.com.

Receiving Address: 13771 Norton Ave, Chino, CA 91710
Receiving Phone: +1 (509) 867-0028
Recipient: LaniakeaHome-Returns & Exchanges
Please pack returned items appropriately to prevent damage during transport. You will also need to provide a receipt or proof of purchase.

Regarding Defective, Damaged, and Incorrect Goods

Please inspect the goods immediately upon receiving your order. If there are any defects, damage, or incorrect goods received, please contact us immediately. We will verify the situation and resend the goods to you within 48 hours. You will not need to pay for shipping again. This is our responsibility, and we will provide you with certain compensation, such as discount coupons, free shipping, etc.

Exceptions/Non-Returnable Items

Some items are non-returnable, such as: 1. items damaged by human error after receipt; 2. items that have been excessively used and worn, making them unsellable. If the item you wish to return falls within these categories, please contact us first to explain the situation. If the reason is valid, a return is still possible.

Exchanges

If you are not satisfied with the received goods within 3 days of receipt, please contact us to explain the situation. We will process an exchange for you without requiring you to pay for shipping again. However, if the exchanged item is not the one you have already paid for, we will refund part of the price of the exchanged item or you will pay the price difference.

Refunds

For returns that have been agreed upon, we will notify you within 24 hours of receiving and inspecting your returned item, and we will automatically refund you via your original payment method within 48 hours. Please note that your bank or credit card company may also need some time to process and credit the refund.

If your return or exchange request has not been processed within 7 business days after we have communicated it, please contact us and file a complaint: Service@LaniakeaHome.com.